Providing support and maintenance for your live system, with regular updates to keep you compliant with good manufacturing practice and regulatory change.
Like the healthcare industry itself, our systems never stand still. With every new release we provide functionality to help you achieve operational efficiency and compliance with the latest regulations, as well as maintaining compatibility with operating systems and applications. We provide all the documentation you need to test and validate each new release without unnecessary work or disruption.
If you want to remain at the forefront of developments, we also provide the option to take part in pre-release evaluations. Either way, our upgrade maintenance packages are an extremely cost-effective way of obtaining the product updates that you need.
Customers report very few day-to-day issues with Ci-DMS but tell us that our technical support is outstanding, helping them make the most effective use of product functionality, sharing best practice with new employees and supporting IT staff.
Under our support contracts, we often help clients with IT strategies, including disaster recovery planning, virtualisation and data centre migration.
Our maintenance contracts include additional software licenses, so you can keep replicas of your live system for testing and validating updates and for training. We can also keep up to date copies of your system as an additional disaster recovery facility and so our technical staff can investigate and support issues quickly and safely.