GMP-Compliant Support Services for Pharmaceutical Equipment

We provide pharmaceutical equipment support services for weight sorters, digital manufacturing systems (MES), and recording microbalances—ensuring compliance with FDA 21 CFR Part 11, EU GMP Annex 15, and PIC/S data integrity standards from installation through lifecycle management. From installation to validation, from training to long-term servicing—we help you run at peak performance with minimal downtime and maximum control.

Our expert support includes:

Validation and calibration
Maintenance and repair
Training and testing services
Parts and spares supply
Business case development and project delivery support

Weight Sorter Support Services

Our lifetime support keeps your CI Precision weight sorters operating accurately and economically from day one—meeting USP <41> requirements for weighing equipment used in pharmaceutical quality control. Services include:

Installation, validation, and calibration
Maintenance to reduce downtime and risk
Operator training to ensure safety and best practice
Spare parts and additional contact sets for faster turnaround

We help you maintain precision, compliance, and operational efficiency throughout the system’s life.

Industry-leading MES Support Services

We offer full support for CI Precision’s Manufacturing Execution Systems (MES) to help you maintain GMP compliance and system reliability.

Validation services and documentation
Software updates and technical support
Flexible maintenance contracts to fit your operation
Project delivery support from industry-experienced consultants

Our team works across pharma and life sciences sectors to keep your MES fully aligned with evolving process and regulatory needs.

Recording Microbalances Support

Our recording microbalance kits are designed for accuracy and ease of use. We support both current and legacy models with:

Technical support and troubleshooting
Repair and refurbishment services
Supply of compatible accessories and components
Advice for ensuring long-term sensitivity and stability

Your research demands reliable mass data. We make sure your microbalances deliver it—consistently.

Validation Services

Validation is the foundation of compliant pharmaceutical operations. Our services cover:

Installation and IQ documentation
On-site OQ execution and support
Tailored PQ support based on your protocols
Hardware and software validation, on-site or remote

We support pharma and healthcare environments, helping you maintain audit readiness, reduce risk, and maximise equipment performance.

Support for Investment Decision-Making

When investing in weight sorters or MES systems, a clear ROI case is critical. CI Precision offers expert guidance to:

Build financial and operational justifications
Calculate cost savings and process gains
Support board-level investment discussions
Present evidence for compliance and efficiency improvement

We help you make confident, well-supported decisions about pharmaceutical equipment investments.

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Support Services Resources and Technical Documentation

Download the support services brochure

Learn more about our support services — we provide comprehensive lifetime support services designed to keep you running at peak performance.

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Download the Ci Precision brochure

Discover how our solutions can help you gain a competitive edge in even the most challenging regulated markets. Delivering cutting-edge precision weight sorters, automated pharmaceutical manufacturing solutions and recording microbalances.

Brand Brochure

Download the CI Precision weight sorters brochure

Learn more about our support services for weight sorters — we provide comprehensive lifetime support services that are designed to keep your weight sorters running consistently, accurately and economically from day one.

Download

Connect with Us

Contact the CI Precision team today and book your individual project discovery session.