Industry-leading MES Support Services
Software Updates and Validation
Like the healthcare industry itself, our systems need to adapt to the ever-changing needs of our users. With every new release, we provide additional functionality to help you improve operational efficiency and ensure compliance with the latest regulations. We also issue regular updates to help maintain compatibility with the operating environment and any collaborating applications. Any changes that we make will be supported by validation documentation that you can use in your audit processes. If you want to take early advantage of the productivity enhancements we make to our products and influence the future direction of our product development, we offer the option to take part in pre-release evaluations. Alternatively, you can receive the product updates you need through our maintenance services with our cost-effective maintenance contracts.
Providing Technical and User Support
Customers report very few day-to-day issues with Ci-DMS. They also tell us that our technical support is outstanding in facilitating knowledge transfer with new employees and supporting IT staff and helping them make the most effective use of the product’s functionalities.
Installations for Testing, Training and Support
Our MES support contracts include a provision for additional software licenses, so you can keep replicas of your live system for training purposes and for testing and validating updates. We can also restore copies of your databases to our servers so that our technical staff can investigate and support issues quickly and safely.
Project Delivery and Consulting
Every vendor claims to have the skills and experience to deliver an MES project on time, so how can you work out which of them has a strong likelihood of achieving it? At CI Precision, we have been delivering MES systems and MES support to healthcare manufacturing companies for over 30 years with an excellent on-time delivery record. We understand the risks well and work with our clients to mitigate them from the outset.
Where to Get MES Support
If your organisation uses Ci-DMS and you need MES support, please contact your in-house super-user team in the first instance. They have been trained by us to provide first-line support for Ci-DMS. For any questions requiring our support, your organisation’s super users will work with our specialists to find a solution specific to your systems and processes. If you are a nominated support contact for your organisation, please refer to the support contacts set out in your maintenance contract.
Continue Your Research
Download the Ci-DMS MES brochure
Learn more about our Ci-DMS MES — our powerful, versatile, and modular software for paperless manufacturing that helps you tackle even the most exacting and demanding production requirements.Download
Learn more about our industry-leading validation services
We provide comprehensive validation service packages on all our precision weighers, analytical balances and MES solutions to ensure you are always running at peak performance.More
Automated, high-precision weight sorting for superior quality control
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