Support services for weight sorters

 

Comprehensive support to keep your SADE SP tablet & capsule weight sorter / checkweigher operating faultlessly, year after year.

Installation and validation

To ensure correct operation and avoid compliance issues, qualified engineers from CI Precision, or our partners, install and configure every weight sorter / checkweigher that we supply.

To help validate your new SADE SP tablet & capsule weight sorter we provide extensive support, based on many years’ working with the healthcare industry. We offer a comprehensive validation pack that includes technical, design and material specifications, test specifications and results, certifications and machine build records.

To maximise the value from your investment as soon as possible, and reduce the time needed to execute the OQ/PQ test protocols, our experienced customer service team can perform the testing using their knowledge of the equipment or software to deliver a right first time approach.

Read more about our validation services.

 

SADE SP Series weight sorters and checkweighers

Training

Our weight sorters are straight-forward to configure, operate and maintain. To ensure that all your operators understand how to use them in a way that is safe and fully compliant with your processes, we provide operator training, and can offer subsequent training sessions, tailored to your specific roles and responsibilities.

Our training includes machine and batch setup and operation, calibration, retrieval of data and secure reports, dismantling for cleaning and routine maintenance.

Maintenance and calibration

Our maintenance life-cycle service products ensure that your SADE SP tablet & capsule weight sorter operates faultlessly, year after year.

The Planned Preventative Maintenance & Calibration (PPMCal) service is a regular preventive maintenance of equipment that includes a visual and safety inspection, testing and full GMP recalibration.

The Comprehensive Service Schedule (CSS) is a comprehensive maintenance service that includes worn parts replacement, engineering and labour charges.

All of the work carried out is fully documented so it can be included in your formal audit trail.

 

Maintenance Service
This essential Service Spares Pack has been designed to contain spare parts for a SADE SP weight sorter

Parts and spares

We provide a fast, efficient spare parts service – speak to your sales representative for details. If you are using weight sorters as part of an essential process, we can provide a critical spares pack that you can keep on your premises, to use in case of damage to the weight sorter or in the unlikely event of a failure.

All contact parts can be removed from our weight sorters for cleaning. If you require additional sets of contact parts, to enable faster turnaround between batches or for use with high potency or hormone-based products, we can supply these for all of our machines.


Interested in Customer Support Services?

To find out more, please contact CI Precision or your local channel partner.