How to get support for MES systems


Providing support and maintenance for your live system, with regular updates to keep you compliant with good manufacturing practice and regulatory change.

Contact your IT support team

If your organisation uses Ci-DMS and you need assistance, please refer to your in-house super user team. They have been trained by us to provide first line support for Ci-DMS. If your question requires our support they will work with our specialists to find a solution specific to your systems and processes.

Ci-DMS chosen to help deliver productivity and GMP compliance in pharmaceutical manufacturing plants in the USA and Thailand
Ci-DMS from CI Precision installed at weigh & dispense booths at Eisai

If you are the nominated support contact

If you are a nominated support contact for your organisation please refer to the support contacts set out in your maintenance contract.

Interested in Ci-DMS support?

To find out more, please contact our team of MES specialists.