SADE SP Series weight sorters and checkweighers
SADE SP440 tablet & capsule weight sorter
SADE SP Series weight sorters and checkweighers

Customer Support Services

Comprehensive support to keep your weight sorter operating faultlessly, year after year

Installation and validation

To ensure correct operation and avoid compliance issues, qualified engineers from CI Precision or our partners install and configure every weight sorter that we supply.

To help validate your new weight sorter we provide extensive support, based on many years’ working with the healthcare industry. We offer an extensive validation pack with all the information that is commonly required, together with templates for specific parts of your own validation documentation. If you need further details that are not in the standard validation pack, our team are experienced at finding all the relevant answers. Read more about our validation services.

Training

Our weight sorters are straight-forward to configure, operate and maintain. To ensure that all your operators understand how to use them in a way that is safe and fully compliant with your processes, we provide operator training, tailored to your specific roles and responsibilities.

Our training includes setup and usage, retrieval of data and secure reports, cleaning and routine maintenance.

Maintenance and calibration

Planned preventative maintenance (PPM) is essential for continued compliance. We offer PPM contracts that include full recalibration and testing, carried out by a qualified engineer on an agreed schedule. All of the work that they carry out is documented so it can be included in your formal audit trail.

Parts and spares

We provide a fast, efficient spare parts service – speak to your sales representative for details. If you are using weight sorters as part of an essential process, we can provide a critical spares pack that you can keep on your premises, to use in case of damage to the weight sorter or in the unlikely event of a failure.

All contact parts can be removed from our weight sorters for cleaning. If you require additional sets of contact parts, to enable faster turnaround between batches or for use with high potency or hormone-based products, we can supply these for all of our machines.

SADE SP product range

SADE SP440 – Greater sorting capacity and larger bulk hopper ideal for large product batches

SADE SP240 – A floor standing unit with less sorting channels for medium size batches

 

SADE SP140 – A compact floor standing unit with less sorting channels for small to medium size batches

SADE SP-B40 – A compact benchtop unit for small product batches

Interested in the Customer Support Services?

To find out more, please contact CI Precision or your local channel partner.