Selecting the right partner is as important as choosing the right checkweigher. A checkweigher supplier should ensure that you are constantly satisfied with the performance of the checkweigher; furthermore, they should be there to support you through the entire useful life of the system. Here is a guide to help you select your best partner.
Can the checkweigher supplier help you build a business case to avoid objections and challenges from colleagues and to understand the financial justification and benefits of new working practices?
We can support you through all of the steps in building a business case and cost justification. We have experience from across pharmaceutical research, development and manufacturing to help you devise optimal processes and compare them with the alternatives.
Does the checkweigher supplier have the validation resources and industry specific experience to provide you with an opportunity to complete your validation process in a shorter time and at a lower cost?
To maximise the value from your investment as soon as possible, and reduce the time needed to execute the OQ/PQ test protocols, our experienced customer service team can perform the testing using their knowledge of the equipment or software to deliver a right first-time approach.
Does the checkweigher supplier provide on-going support to help you achieve your long-term productivity goals with longer run cycles and faster downtime recovery? Relevant and timely support is particularly important in relation to servicing and preventive maintenance.
We offer a regular routine servicing and calibration as well as a triennial or biennial comprehensive service to ensure that your new check weigher continues to operate to specified performance levels, year on year, minimising downtime and cost. All work is documented so that it can be included in your formal audit trail.
A competent checkweigher supplier should offer training to help ensure work safety, whilst also making best possible use of the checkweighing system.
We offer on-site operator training courses, as well as tailored training, to ensure optimum performance is maintained. We include a training session during installation but we recommend you consider regular training to refresh existing skills and manage issues arising from staff turnover.
Does the checkweigher supplier have a global network of support services to assist you and your equipment wherever it may be?
We are proud of our reputation for providing high-quality engineering, validation, and training support This is delivered through our global network of support services comprising regional distribution and sales agent support, backed up by our in-house Customer Support team. Wherever you are, we can support you.