Maintenance contracts

Service contracts offer peace of mind and are available for most of our products.

A typical contract for one of our SADE SP tablet & capsule weight sorters includes for one of our Customer Support Engineer's to visit your site twice in a 12 month period to service the SADE SP unit to our Routine Service Schedule and issue a traceable Calibration Certificate.

During the visit our engineer will discuss the operation with the user and carry out a service according to our Routine Service Schedule.

Routine Service Schedule

Comprehensive examination of the unit
Removal of parts for examination and test.
Withdraw balance head and remove cover and examine mechanism
Check operation of control unit - keyboard, display etc.
Calibrate the unit and check linearity
Perform repeatability test
Issue a traceable Calibration Certificate
Complete a Customer Service Report
Offer training on aspects of the machine if required.

Training

Training can also provided on various topics including:

Set-up
Operation
Dismantling for cleaning
Calibration
Security settings

Any component parts required will be charged for at CI list prices.