WS Maintenance Contracts

Maintenance contracts

Service contracts offer peace of mind and are available for most of our products.

A typical contract for one of our SADE SP tablet & capsule weight sorters includes for one of our Customer Support Engineer's to visit your site twice in a 12 month period to service the SADE SP unit to our Routine Service Schedule and issue a traceable Calibration Certificate.

During the visit our engineer will discuss the operation with the user and carry out a service according to our Routine Service Schedule.

Routine Service Schedule

  • Comprehensive examination of the unit
  • Removal of parts for examination and test.
  • Withdraw balance head and remove cover and examine mechanism
  • Check operation of control unit - keyboard, display etc.
  • Calibrate the unit and check linearity
  • Perform repeatability test
  • Issue a traceable Calibration Certificate
  • Complete a Customer Service Report
  • Offer training on aspects of the machine if required.

Training

Training can also provided on various topics including:

  • Set-up
  • Operation
  • Dismantling for cleaning
  • Calibration
  • Security settings

Any component parts required will be charged for at CI list prices.